阿里妹导读文章内容基于作者个人技术实践与独立思考，旨在分享经验，仅代表个人观点。背景近几年，随着基模能力的快速升级与迭代，Agent 领域迎来了爆发式的增长。特别是近期，像 Cloud Code、Codex、OpenClaw、Hermes ...

「在代码仓库中放一份上下文文件，告诉 AI 工具这个项目是什么、怎么构建、有什么规矩」——这个做法现在已经有了一个统一的名字：AGENTS.md。在展开实践之前，先花一点篇幅介绍它的前世今生，已经了解的同学可以跳过。

RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

Through a partnership announced today, Jacada Agent Scripting solutions will be available through a new strategic partnership with Collab, a European multimedia contact center provider fully based on ...

Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...