Discover the difference between types of IVR testing tools, ensuring optimal performance and security for your business phone system. Plus, we’ll show you when to DIY or call in the pros. IVR is a ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

This week we share news around CX assurance platform updates, a web-based workflow building and management tool, Rich Communication Service messaging, backup voice service, and phone number management ...

Pronexus, the developer of the interactive voice response (IVR) toolkit Pronexus VBVoice, has entered into a partnership with RealityCorp that will enable VBVoice developers, testers, and quality ...