When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

Created in collaboration with practitioners from Citi, JPMorgan Chase, Microsoft, KPMG, Deloitte, NTT Data, GE Healthcare, GlobalLogic, Prudential and Salesforce, the Adopt. Defend. Govern. (ADG) ...

Long before COVID-19, disruptive technologies had already made significant inroads into traditional enterprises, compelling them to evolve their operating models for the digital age. The pandemic only ...

At its Think 2026 conference, IBM introduced a governance-first AI operating model aimed at moving enterprises from isolated AI projects to systemic, operational integration. The framework is built on ...