When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

Created in collaboration with practitioners from Citi, JPMorgan Chase, Microsoft, KPMG, Deloitte, NTT Data, GE Healthcare, GlobalLogic, Prudential and Salesforce, the Adopt. Defend. Govern. (ADG) ...

Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

At its Think 2026 conference this week IBM not only debuted its blueprint for how AI can become the core of a business’s operations and transformation efforts, the company also detailed the critical ...

Long before COVID-19, disruptive technologies had already made significant inroads into traditional enterprises, compelling them to evolve their operating models for the digital age. The pandemic only ...

When Ellis Jones and Nathaniel “Safety Nate” Miller began comparing their experiences leading safety in complex organizations, they quickly recognized a shared concern: many organizations lack a clear ...